E-strats Field Service Management (FSM) App…...An Innovation of Technology (FSM series)

by Sara Faisal 10. September 2018 02:06

Through the past two decades, E-strats has developed the most workable and customizable Field Service Management (FSM) Applications useful for medium to big sized enterprises, as these apps measure proper scalability of the business and enhance return on investment (ROI), by increasing productivity of human resources at all levels.

Our technologically simplified Field Service Management App has revolutionized Service and Business industry and has transformed ordinary laborers to tech savvy professionals. 

We define Field Service Management (FSM) Application in an understandable way as:

“FSM App is the latest technology of using mobile software applications to automate off-site or field operations of a team of service professionals in real time”  

The main features of our Field Service Management App leading to business facilitation include: 

1- Work Order management

2- Scheduling the Dispatching

3- Intuitive Dashboard

4- Mobile App for Technicians

5- Routing and Tracking services

6- Estimates and Invoice Keeping

7- Accounting and Inventory Management

8- Customer Engagement

 

Following is a brief and concise Introduction of Work Order Management feature. 

Work order management (WOM)

A work order can be very simply defined as an “Action Request” by a customer to acquire products or services. It can be impersonated within an organization, and is then scheduled or assigned to a person having suitable skill sets to perform the requested job.

 Work Order Dashboard

A dashboard is the user interface. It presents and organizes information in a feasible manner and consists of Key Performance Indicators (KPIs) which can be customized according to Service or Business needs and client’s choice.

 

                                                     

                                            (A work order management dashboard)

Work Order Dashboard Key Components

Comprehensive and user-friendly work order performance dashboards of our Business boosting app consist of Key Performance Indicators (KPIs). These are dashboard metrics on visual display to give a deep insight into service business performance in real time. 

Important KPIs of worker order performance dashboards:

The service managers/dispatchers start from work order dashboard to keep an eye on the following KPIs:

  • First call closure rates
  • Work order volume calculation
  • Average work time calculations
  • Average travel time calculations
  • No. of workorders per technician
  • Planned vs Actual travel time of technician
  • Utilization rates

 

This article has given a brief overview of work order dashboard facilitation as a business calculator. This calculation is targeted upon Cutting cost and Increasing revenue  i.e. ROI for any business by  keeping a focus on the following:

·         Business Strategy

·         Business Objective

·         Business Plan

·         Business Initiative

·         Business flow in total

Please stay tuned to www.estratcom.com   Blog for the upcoming articles of FSM series so as to understand and implement our Field Service Management App which is a hallmark of Business Intelligence. 

 

What is Platform as a Service – Pass Model

by Faisal Jalil 27. June 2018 03:11

Rapidly transforming software development field shifted from traditional Waterfall approach to Rapid Application Development, and from Software as a Service to newly introduced Cloud Computing on PaaS (Platform as a Service) approach.  With these changes, any forward looking organization in software development field will like to leverage from cloud based hosting model coupling it with Software as a Service application development model.

Companies keen to develop or enhance their software systems must choose the best available Software Development Life Cycle (SDLC).   PaaS is a category of cloud computing that provides software developers a platform to build applications and services over the internet. 

Let’s make it simple by looking into example.  We take a Solar Panel Fitting company or any other service provider as our Case Study.  We assume this company is currently performing jobs in half automated environment paired with manual work, which causes redundancy, lacks accuracy, jobs getting delayed and very less to no reporting which helps in decision making.  This company requires a software and hardware solution which automates its back office, enhances filed workers capability, helps in planning and provides business Intelligence to meet the new challenges of a growing company.  Solution should be capable of running on internet, can meet its requirements for Customer Management Relationship (CRM), scheduling, human resource dispatching, invoicing, job order tracking and other associated services. This company has a choice to in-house develop such application and host it on in-house servers.  But it can be extremely time consuming project to develop, maintain and scale.  

Whereas a professional Software development company can develop PaaS turnkey solution for above needs by architecting internet based solution which works as a Service.  SaaS - a concept which is built around Pay as you go model.  Solution can be hosted on Cloud based service providers like MS Azure or Amazon AW, providing much needed hardware scalability in no time  

This conjunction of Cloud Computing for scalable hosting along with Software as a Service application approach is referred to as PaaS model.