E-strats Field Service Management (FSM) App…... (FSM series) Part 3 SCHEDULING

by Sara Faisal 3. October 2018 03:04

Want A Surge Business Development?...... Opt for E-strats Field Service Management Application today. Use of this App will change your Paper-based Office into a Paperless-Enterprise by maximizing growth in your respective Business…..Let’s have a bird’s eye view of Scheduling feature.

E-strats, Field Service Management Application is a Tailored, Custom-built solution for any Business and Service Industry Platform who wants maximum growth in minimum time with a good ROI(return on Investment). The Ease of use and Real-time perimeter of this App serves Local and International markets equally as it can run on Android and iOS systems( depending upon the client’s choice). Scheduling feature of FSM takes control of Time Planning of the field workers which have been appointed for the assigned tasks for the specific day. It is regarded as a Visual Planner for any Field Service Management Business.

Following are the core benefits of Dynamic, Online Scheduling :

Ease Of Use:

Scheduling an appointment on an Intuitive dashboard with handy and convenient Scheduling feature takes the least time. Any Addition or Deletion of the assigned task can be managed in seconds, as it is just a click away. Color Coding of assigned  Field Technicians against their skills assures Right worker for the Right job scenario”  and task completion in Real-time.

Customer Handling:

Customer demand and urgency can be easily dealt with, without any delay and hassle. Customer requirements can be met  by coordinating with the assigned Field technician for the designated task and making full use of Online Scheduling in Real time scenario

GPS(Global Positioning System) and Geo-Fencing:

In time intervention with the Field Technician can be done using the advantage of Global positioning and Geo fencing because situations of any Undue Delays and Overtime can be well managed in real time to take care of Cost involved both at the Business and Customer end. This helps Pilfer proofing of the entire workflow from Scheduler to Technician end.

Re-assignments of Technicians:

A Scheduler can re-assign any Technicians in case of the following situations:

- A Technician cannot carry out the task due to illness.

-A technician is running late due to bad weather, traffic jam or any other emergency situation etc.

High priority tasks can be taken care of well in time using online scheduling on Intuitive Dashboards.GPS optimization of FSM Application plays a major role keeping an eye on Traffic jams, weather, and other emergency situations.

Real-time Billing and Invoicing:

Scheduling dashboard gives an insight into every task from Beginning to Completion for the specific day. Billing and Invoicing of the Parts used and Repair procedures becomes easy and can be traced back online without any delay to assure Customer Satisfaction and maintaining Cost Efficiency at enterprise.

Change from Paper-based to Paperless office:

Scheduling feature of FSM  helps you get rid of Piles of Papers and Registers, eliminating the use of Pencils and Pen. Make your office more efficient by discarding Piles of papers and modernizing your Field Service management System using FSM App.

To sum up, FSM Scheduling Feature Improves your Business performance by:

-Enabling Quality Service Provision.

-Increased Reaction Time.

-Increased Efficiency and

-Reduction of Cost


 

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E-strats Field Service Management (FSM) App…...An Innovation of Technology (FSM series)

by Sara Faisal 10. September 2018 02:06

Through the past two decades, E-strats has developed the most workable and customizable Field Service Management (FSM) Applications useful for medium to big sized enterprises, as these apps measure proper scalability of the business and enhance return on investment (ROI), by increasing productivity of human resources at all levels.

Our technologically simplified Field Service Management App has revolutionized Service and Business industry and has transformed ordinary laborers to tech savvy professionals. 

We define Field Service Management (FSM) Application in an understandable way as:

“FSM App is the latest technology of using mobile software applications to automate off-site or field operations of a team of service professionals in real time”  

The main features of our Field Service Management App leading to business facilitation include: 

1- Work Order management

2- Scheduling the Dispatching

3- Intuitive Dashboard

4- Mobile App for Technicians

5- Routing and Tracking services

6- Estimates and Invoice Keeping

7- Accounting and Inventory Management

8- Customer Engagement

 

Following is a brief and concise Introduction of Work Order Management feature. 

Work order management (WOM)

A work order can be very simply defined as an “Action Request” by a customer to acquire products or services. It can be impersonated within an organization, and is then scheduled or assigned to a person having suitable skill sets to perform the requested job.

 Work Order Dashboard

A dashboard is the user interface. It presents and organizes information in a feasible manner and consists of Key Performance Indicators (KPIs) which can be customized according to Service or Business needs and client’s choice.

 

                                                     

                                            (A work order management dashboard)

Work Order Dashboard Key Components

Comprehensive and user-friendly work order performance dashboards of our Business boosting app consist of Key Performance Indicators (KPIs). These are dashboard metrics on visual display to give a deep insight into service business performance in real time. 

Important KPIs of worker order performance dashboards:

The service managers/dispatchers start from work order dashboard to keep an eye on the following KPIs:

  • First call closure rates
  • Work order volume calculation
  • Average work time calculations
  • Average travel time calculations
  • No. of workorders per technician
  • Planned vs Actual travel time of technician
  • Utilization rates

 

This article has given a brief overview of work order dashboard facilitation as a business calculator. This calculation is targeted upon Cutting cost and Increasing revenue  i.e. ROI for any business by  keeping a focus on the following:

·         Business Strategy

·         Business Objective

·         Business Plan

·         Business Initiative

·         Business flow in total

Please stay tuned to www.estratcom.com   Blog for the upcoming articles of FSM series so as to understand and implement our Field Service Management App which is a hallmark of Business Intelligence. 

 

What is Platform as a Service – Pass Model

by Faisal Jalil 27. June 2018 03:11

Rapidly transforming software development field shifted from traditional Waterfall approach to Rapid Application Development, and from Software as a Service to newly introduced Cloud Computing on PaaS (Platform as a Service) approach.  With these changes, any forward looking organization in software development field will like to leverage from cloud based hosting model coupling it with Software as a Service application development model.

Companies keen to develop or enhance their software systems must choose the best available Software Development Life Cycle (SDLC).   PaaS is a category of cloud computing that provides software developers a platform to build applications and services over the internet. 

Let’s make it simple by looking into example.  We take a Solar Panel Fitting company or any other service provider as our Case Study.  We assume this company is currently performing jobs in half automated environment paired with manual work, which causes redundancy, lacks accuracy, jobs getting delayed and very less to no reporting which helps in decision making.  This company requires a software and hardware solution which automates its back office, enhances filed workers capability, helps in planning and provides business Intelligence to meet the new challenges of a growing company.  Solution should be capable of running on internet, can meet its requirements for Customer Management Relationship (CRM), scheduling, human resource dispatching, invoicing, job order tracking and other associated services. This company has a choice to in-house develop such application and host it on in-house servers.  But it can be extremely time consuming project to develop, maintain and scale.  

Whereas a professional Software development company can develop PaaS turnkey solution for above needs by architecting internet based solution which works as a Service.  SaaS - a concept which is built around Pay as you go model.  Solution can be hosted on Cloud based service providers like MS Azure or Amazon AW, providing much needed hardware scalability in no time  

This conjunction of Cloud Computing for scalable hosting along with Software as a Service application approach is referred to as PaaS model.